Job Description

Job IntroductionAt Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.We are currently looking for an ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working.The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business.It also provides technical input and analysis to support WPC asset lifecycle including hardware, software, mobile devices, licences, warranties etc from acquisition to disposal. In addition, it provides technical expertise in the WPC landscape including research and development of Standard Operation Environments (SOE), operating systems, client hardware and software versioning.Role ResponsibilityMain responsibilitiesIn this role you'll:Work as a Subject Matter Expert for relevant WPC scope on business projects in line with business strategy having deep technical knowledge.Build solutions that comply right first time by design; possesses basic understanding of GDPR, SOx and GISPProvide expert second-line support to IT users in line with agreed SLAsInvestigate incidents and identifies and mobilises resources required to aid resolution, escalates SLA breachesAct as a Subject Matter Expert in the Change Management processProvide vendor liaison to support service delivery to agreed SLAsSupport the incident root cause analysis processSupport continuous process improvement