Job Description
It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.The table shows the periods of time in the week we'd like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.Customers are at the heart of everything we do.It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.Being a colleague in one of our stores means that you will help to serve our shoppers better every day.You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.As a Shift Leader you’ll:Work in a fast-paced retail environment, with bags of varietyTake ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectationsBe there for customers, listening to them and helping to make sure they leave the store with what they came forLook for ways to improve service, including coaching your colleagues and giving feedback to the teamGuide and support your colleagues in-store, making sure it stays a safe place to work and shopMaintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the storeLead from the front, and set a great example for your colleagues in everything you do
Responsibilities + Skills
Education
To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are metTo build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best workTo be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
Experience
