Job Description

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.Customers are at the heart of everything we do.It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.Being a colleague in one of our stores means that you will help to serve our shoppers better every day.You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.You will be responsible forKnowing your customers and serving them with passion and pride; giving great natural service.Baking in waves for scratch products so customers receive fresh products throughout the day, minimising waste and ensuring yield is being adhered to for great quality.Handling products with care to maintain quality and ensure they reach customers in the best condition.Adhering to all food hygiene, safety and allergen guidelines at all timesPassionate and knowledgeable about the products and services within my department and my storePutting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.Proactively checking the emergency stop buttons are working and all machinery is safe to use before operation, in line with safe & legal checks/training. Report any next steps to the Shift Leader/Team Manager.Disposing of waste in a responsible manner, including following food waste and recycling routines.Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.Being yourself, living our values, making everyone feel welcome and always following our policies.Working across the store in our service, picking and replenishment areas where required.You will needA passion for delivering great service, greeting customers with a smile, and serving them with prideThe ability to build rapport with customers, meaning they leave the store having experienced a great shopping tripTo take the initiative and make decisions that are right for our customersBe able to work independently and well within a team and communicate openly with othersBuild relationships with colleagues to create a team spirit, having fun and celebrating successBe at work on time, well presented and ready to be a brand ambassador