Job Description

We are seeking a skilled Onsite Technical Desktop Support Engineer to join our team in London. This role involves providing high-quality technical support to end-users at our client's site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleProvide on-site technical support for desktop hardware, software, and peripherals.Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals and assist with the setup and deployment of new equipment and technologyMaintain accurate records of support requests and resolutions in the ticketing system