Job Description
We are currently looking to recruit a Lead Hub Operator to effectively managing strategic security partnerships with law enforcement, local authorities, and industry bodies to improve crime prevention and detection across our retail estate. Through proactive intelligence sharing and collaborative investigations, we ensure our CCTV operations contribute to safer stores and stronger communities. Working closely with the UK Security team, we drive innovation in remote surveillance, support safeguarding initiatives, and deliver actionable insights that protect colleagues, customers, and assets.You will be responsible forBe the expert around security and shrinkage procedures and key legalisation to keep our stores and business safe e.g. post incident reviews, usage of safety, shrinkage and security equipment, protecting my personal safety, GDPR, staff searches, key control and seasonal lockdownAccountable for the Hub having a 24-hour team coverage across 7 days a week, being flexible with working patterns so CCTV is always effectively supervised and all channels are supportedPartnering, people management and team leadership, leading the team in the Daventry Support Hub to effectively manage CCTV monitoring for stores
Responsibilities + Skills
Education
Experience of shrinkage and security in a retail environmentCCTV and associated systems expertisePeople management experienceLaw enforcement or policing backgroundCrime intelligence and investigations experienceSecurity managementPartner management & influencing skills
Experience
