Job Description

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products. The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the stores overall performance. You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role. You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed. As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience. You will place the customers best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.