Job Description

Pearson VUE’s Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel.The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients.Key ResponsibilitiesEnsure that quality standards are maintained and that quality objectives are being met or exceeded by the EMEA channel; where individual test centres do not meet objectives, identify the causes and implement appropriate corrective action.Ensure quality standards are met while doing the new site application process/background verification to ensure a quality & secure testing channel.Be an ‘expert and spokesperson’ to all internal parties, to raise internal awareness and mindshare of the quality and security message.Assist the Global Security Analyst team with security investigations.Proactively own the effective resolution of all quality issues.Develop, maintain and communicate efficient quality and security processes to relevant parties.Proactively work on improving the quality control via new internal processes.Highlight any additional opportunities and possible quality, security trouble areas to the Channel Quality Manager.