Job description
to £29,000paLocation: Newcastle As well as a competitive salary and 37.5-hour week (Monday to Friday including bank holidays - 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!): 25 days annual leave plus bank holiday entitlementA variety of Health and Wellbeing benefitsEmployee Share Purchase PlanExcellent Pension scheme and medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gymsEmployee discountsThree days paid leave per year for charitable work of your choiceExcellent employee referral programme with generous bonus payments for introductions Analyst-Workforce Management The of Scheduling and Real-Time Analyst is pivotal in ensuring smooth operations by creating accurate schedules, monitoring real-time performance, and making data-driven decisions to enhance productivity and customer satisfaction. The Scheduling and Real-Time Analyst is responsible for developing optimized schedules for our workforce while continuously monitoring real-time performance metrics. By leveraging data analysis and forecasting techniques, the analyst ensures that staffing levels align with operational demands, contributing to overall efficiency and cost-effectiveness.
Responsibilities & skills
Proficiency in workforce management software and tools e.g., WFM tools, Excel . Knowledge in Genesys workforce management tool and CCpulse telephony will be an added advantage.Strong analytical and problem solving skills.Excellent communication and interpersonal skills.
Education
Experience
Experience on Scheduling and Realtime management for voice accountStatistics background preferableProven experience in workforce management, scheduling, or operations analysis.
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Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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