I am part of the ‘Work’ product team, helping to deliver, maintain & enhance products through identifying & documenting requirements, contributing to design, executing business acceptance testing & supporting workaroundsYou will be responsible forConsulting with Product Owners to understand the strategy & providing or suggesting solutions.Supporting Product Managers by attending meetings & liaising with the relevant teams e.g. policy, reward, other product areas, to ensure work plans are understood & requirements are gathered.Documenting the current processes & product design principles.Identifying opportunities or mechanisms to support smooth delivery of routines, increasing efficiency & understanding, reducing queries & administration & streamlining procedures.Reviewing or writing test scripts, feeding back any gaps or opportunities for improving ways of working & ensuring acceptance criteria, regression packs & automated tests are updated.Carrying out structured & ad hoc testing, raising defects on JIRA, understanding root cause of issues identified & putting improvements in place to reduce re-occurrence.Supporting with identifying, tracking, managing & resolving current issues / defects.Championing the landing of product changes through writing, maintaining & updating colleague help guides, executing manual workarounds as short-term solutions, gathering feedback from end users & measuring effectiveness of change against KPIs.

customer

Other: knowledge of product management & life cycle, document writing, confident using Word, Excel, PowerPoint, Jira.