Job Description

[TECH] [PRAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.The roleAs a Staff Product Manager in our Engagement Alliance, you will be responsible for our customer service experiences that help millions of customers to self-serve help for any issue they have. This includes establishing a new generation of chatbots to help our customers, and step-changing all related experiences we operate today. You will create the long-term vision for our self-service products, and fully own delivery in this domain. This is a highly strategic role given the importance of customer service in our industry, and presents a powerful opportunity to redefine how customers interact with HelloFresh during their journey and how we confidently resolve any issues for them.ODUCT] Staff Product Manager [CHATBOTS]