Service Delivery Manager End-User Computing And Cloud Servic

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.Do you dare to make an impact?YOUR ROLEDefine how to safeguard business needs with ‘service model’ e.g. support times, ticket resolution, continuous improvementAddress common IT standards covering topics for compliance and other obligations towards operations e.g. access concept, operational tasksManage providers and execution of operations e.g. order execution, SLA performance, daily operationsAddress esscalation towards strategic and tactical provider management based on insufficient target fulfilment / performance of providersSupport commercial management of an service, application and productFacilitate DevOps approach by focusing on automation, continues integration, continues deployment and quality assurance