Job description
Description:Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Responsibilities & skills
Education
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.Ability to speak effectively before groups of customers or employees of organization.
Experience
Service Advisor experience preferredComputer literate and ability to understand vehicle computer systemsMust be team-oriented, flexible and focused on maintaining a high level of customer service
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Volkswagen
With cars named for climate patterns, insects, and small mammals, Volkswagen (VW) leads the Continent as Europe's #1 carmaker. Along with Golf (Gulf Stream reference) and the New Beetle, VW's annual production of more than 7 million cars, trucks, and vans includes such models as Passat (trade wind), Jetta (jet stream), Rabbit, and Fox. VW also owns a garage full of luxury carmakers -- AUDI, Lamborghini, Bentley, and Bugatti. Other brands include SEAT (family cars, Spain) and Skoda (family cars, the Czech Republic). Late in 2009 VW acquired a 49.9% stake in Porsche for about E4 billion (almost $6 billion) as the first step in combining the two into an integrated car company.
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