Job description
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact?YOUR ROLECreate Customer Service roadmap to next levels of maturity for the specific area of expertise i.e. CS Transformation, Intercompany, Automation, ATPSet standards for Customer Services and related areas to ensure excellence in execution for the specific area of expertiseSteer international benchmarking on market / country level and determines needed actions and process changesCreate CS communities in respective areas of expertise to drive regional adaption and executionEnsure to be expert for specific area of expertise by continued education to understanding of latest technologies and trendsDrive Global projects in line with Vision and area of expertise with cross regional and functional involvement
Responsibilities & skills
Used to MS Office programs as part of your daily work life, especially Excel, PowerPoint and TeamsStrong commercial mindset and adaptability to identify opportunities and to generate value
Education
Bachelors or Masters degree in Engineering, Chemistry, Economics, Business Administration, Marketing or Sustainability Management
Experience
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Henkel
Henkel operates worldwide with leading innovations, brands & technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care.Mission: Serving our customers and consumers worldwide as the most trusted partner with leading positions in all relevant markets and categories – as a passionate team united by shared values.
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