Job Description

What you´ll doLead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in EuropeDevelop and deploy related strategy to enhance customer experienceFull accountability of management and delivery of the key strategic project roadmap, change management and transformation programsCoordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomesUtilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectationsDevelop key methodologies, tools or metrics to monitor project-, team performance and strategic relevanceManage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metricsReport regularly to the regional leadership team and global team(s) on project progress, risks, and outcomesLead, coach, and enable PMO or Process Managers towards target achievementAttract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team cultureWhat makes you a good fitMaster’s degree in Supply Chain Management, Business Administration or a related fieldMinimum 10 years of relevant work experience incl. leadership experience in Customer Service, Supply Chain, Strategy or similar with a focus on Project ManagementProficiency in formulating and executing strategic plans to drive business growth and meet organizational objectivesIdeally experience in a Management consultancy specialized in Customer Service and/or Supply ChainStrong stakeholder management and complex regional project management skillsExcellent communication and presentation skills (English & German) to influence cross-functional teams and senior leadership, further language skills are an advantage