Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.What you’ll doAct as a Single Point of Contact for all HF Group clients globally creating a trustworthy, stable environment and long-lasting professional relationships through proactive communication and superb stakeholder managementDrive strategic conversations to ensure harmonized ways of working and scalable growth of HelloConnect Global Business ServicesImplement a robust approval process for adding/moving resources to HelloConnectImplement and maintain ROI reporting for all global business functionsEnsuring accurate intercompany billing of HelloConnect resources and optimisation of the IC modelTroubleshoot and drive resolutions with stakeholders to ensure reliable and operationally effective flow of supportEstablish clear sources of truth and conduct regular audit to secure reliability, correctness and alignment of information across systemsSupport development and maintenance of metrics for the teams to monitor and promote continuous improvements in efficiency and quality of business servicesLead the standardization of processes to create a more effective and efficient Shared Services organization.

Strong communication skills

Experience in managing organizational changesExperience in designing and documenting processesGood knowledge of Confluence, JIRA