Position Overview OverviewWe are looking for an experienced Change Manager to lead a variety of regional/global change initiatives. Utilizing the tenets of PMI, you will lead cross-functional initiatives that transform the way we run our operations. If you like to solve complex problems, have a gets things done attitude and are looking for a highly visible dynamic role where your voice is heard and your experience is appreciated, come talk to us!Your Key Responsibilities:Responsible for change management planning and execution adhering to governance standards ensuring transparency around progress status; Maintain risk management controls, monitor and communicate initiatives risks; Collaborate with other departments as required to execute on timelines to meet the strategic goalsAs required, participate in Working Group and Steering Committee to achieve the right level of decision making and progress/ transparency, establishing strong partnership and collaborative relationships with various stakeholder groups to remove constraints to success and carry forward to future projects.As required, developing and documenting end-to-end roles and responsibilities, including process flow, operating procedures, required controls, gathering and documenting business requirements (user stories): including liaising with end-users and performing analysis of gathered requirements.Partnering with Technology, KYC Ops, AFC and Business to establish processes and solutions to enable problem triage, escalation and resolutionAs part of the larger team, accountable for the delivery and adoption of the global change portfolio including by not limited to requirements, business case, training, documentation, testing, hyper care, measurements of adoption success measures and continuous improvement. 

University DegreeOverall experience of several years leading complex change programs/projects, communicating and driving transformation initiatives using the tenets of PMI in a highly matrixed environment

Banking / Finance/ regulated industry experience of which at least 2 years should be in change / transformation space or associated with change/transformation initiatives a plusKnowledge of client lifecycle processes, procedures and experience with KYC data structures / data flows is preferred.Experience working in agile project delivery environment is beneficial.Advanced communications skills in German and English are mandatory