Job Description
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:Acting as a lobby leader; ensuring customers are appropriately triaged and/or assistedContributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICsNurturing rich, long-standing relationshipsBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Responsibilities + Skills
Education
Build strong customer relationships and deliver excellent customer serviceUncover and solve customers needsExplain complicated concepts simplyDemonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environmentDemonstrate an eagerness to learn and determination to succeed
Experience
