Job Description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionJob Profile : B2B Sales Customer Expert IAdvertised as : Inside Sales RepresentativeLocation: Toronto Office (Eglinton East or The Well, DT Toronto)- HybridReports to: B2B Sales SupervisorContract: Regular, Full-timeGrade: High School DiplomaTravel Requirements: NoFor existing vacancy: YesAbout UsTeleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work CultureAt Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas mattersInclusive - Everyone is Included and everyone wins About the jobAs a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.
Responsibilities + Skills
Education
Associates degree or certification from an accredited program for technical and/or GED/ High school education required.1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experienceStrong verbal and written communication skills to pitch on the phone and compose compellingStrong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targetsProven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
Experience