Job Description

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customers journey by:Taking a proactive approach to discovering our customers needs and listening to understand what they are asking forProcessing day to day transactionsNurturing rich, long-standing relationshipsContributing to the Branchs targets by identifying and fulfilling simple sales opportunitiesBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needsIs this role right for you? In this role you will:Build strong customer relationships and deliver excellent customer serviceUncover and solve customers needsExplain complicated concepts simplyDemonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environmentDemonstrate an eagerness to learn and determination to succeed