Position PurposeParticipates in the management of the life-cycle of the Library’s acquired electronic resources, creates and maintains accurate records related to electronic resources, provides data analysis services, and provides user support and troubleshooting services. Typical Accountabilities 1. Set up and maintain access: Analyze and organize complex information about new, renewed, replaced/cancelled, and trial resources and make access points available through Library systems such as the link resolver, discovery system and database list in order to allow users to connect to the Library’s millions of subscribed/purchased e-resources.2. Provide user support and troubleshooting services: Reinstate lost access, improve mode of access or aid in the use of e-resources by prioritizing and analyzing reports of access problems and help requests; use knowledge of internet communication modes, product documentation, and internal records to diagnose the causes of problems; respond to clients in a service-oriented manner, and effect solutions. Consult Library colleagues and vendors as necessary.

PlanningInitiativeService excellence

Experience with and detailed knowledge of electronic resources such as e-journals, databases and e-books. This knowledge is normally acquired through the successful completion of post-secondary education in a library technician program and/or equivalent years of related experience in a library.