Develops a rapport and instills confidence with the client to develop credibility as a member of the Branch / regional team.Provides support and guidance to branch staff members on operational issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Builds effective relationships with internal/external stakeholders.Designs and produces regular and ad-hoc reports, and dashboards..Manages the technology & infrastructure deployment in the branch to support operations.Provides input into the planning and implementation of operational programs.Coordinates budgets and reporting to track actual results vs budget.Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.Leads/participates in the design, implementation and management of core business/group processes.Supports the development and promotion of a business/group program.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.

Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.