BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.comSUMMARYThe Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.KEY DUTIES & RESPONSIBILITIESReceive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as requiredCo-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the positionProvide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning workReview contract work, report any discrepancies to Facility Manager and request Purchase OrdersProper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery

Superior client management/customer service skillsEffective Interpersonal skills, with an emphasis on communication (verbal/written)Knowledge of project delivery and tendering processesGeneral knowledge of commercial building systems and/or constructionStrong organisational, coordination and documentation skills with the ability to multi-taskAbility to work independently

Proficiency with CAD will be considered an assetSpecific experience and skill related to the assignment facility management, churn, facility infrastructures, client industry sector, government sector, etc.