DescriptionWe're looking for a Technical Support - Work From Home, working in the BPO industry in Alberta, Canada.We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!Communicate clearly and effectively, both written and verbal (in required language).Effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.Approach problems flexibly and can adapt and modify approaches without compromising outcome.Seek and provide expertise, challenge productively and help others succeed.Stay curious in the pursuit of professional excellence.Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.Navigate through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.Self-manage and work independently in a fast-paced and highly demanding environment.Embrace repetition of core job duties, yet eager to take on more responsibility when needed.Identify, address, and manage navigating through challenges associated with the role.Remain focused and poised despite criticism and setbacks.

Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferredExcellent communication/comprehension skillsAbility to type 30 wpm and successfully pass our language/grammar screening

2 years in a technical or clinical/medical-based device support roleExperience with the use of electronic documentation systems requiredPrevious contact center experience is an asset