There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do. Position purpose: Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus services and other accommodations, in order to .ensure a high quality customer service experience consistent with Housing Services’ (HS) mandate and operational goals. This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records. In this role, your responsibilities will include:As a front-line contact for student residents and hotel guests, the incumbent provides a high level of customer service by ensuring prompt and accurate provision of information in person, on the telephone or via email, responding to enquiries directly or forwarding requests to the appropriate service or individual.Provides assistance and support to students and guests with regards to accommodation issues, such as replacement of lost keys; addressing noise complaints, non-functioning equipment, and room cleanliness; and ensures a quick resolution to the issues consistent with HS’s objective of providing outstanding client service. Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues. 

Knowledge of the Canadian Human Rights Act and applicable laws and regulations for Residence Life servicesKnowledge of records management principles.Knowledge of the services offered by HS and associated areas of the University, an asset.

High School Diploma.