We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionJob Role & Profile: B2B Sales Customer Expert II Advertised as : Digital Account Strategist or B2B Account ManagerLocation: Toronto Office (Eglinton East or The Well, DT Toronto)- HybridReports to: B2B Sales SupervisorContract: Regular, Full-timeEducation: College Diploma / DegreeTravel Requirements: NoFor existing vacancy: YesAnalyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization.Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential.Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment. 

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.Career path with a full development plan and the opportunity to grow in the organization.Paid 4 weeks training, 2 weeks leave.Continuous learning through progressive training that is specific to your tenure and skills.Competitive salary with incentive programs.Positive and supportive environment.