Job Description

Job Purpose:To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective. Main Responsibilities & Duties:Answer inbound calls to assist customers who have specific inquiries.Build customer's trust in the services and products offered by Zain.Provide personalized customer service of the highest level.Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.Ability to work as part of a team- to achieve performance metrics.Assist customers with all issues and escalate them to management appropriately.Update job knowledge by studying new product descriptions; participating in educational opportunities.Identify areas of improvement in complaints and service requests handling processes applied at all touch points.