Job Description
POSITION SUMMARYThis position works at the Sports Club Reception desk. He / She acts as a main customer contact for all Sports club members and guest along with processing all administration. He / She provide information and instruction to guest/visitor inquiries in regard to operation of Sports Club. He / She performs daily quality checks, ensures that all Sports reservation tasks are performed to The Ritz-Carlton standards.The primary responsibilities of the role include:Customer contactWelcomes arriving club members and hotel guests to the Sports Club.Provides full information about Sports club to any potential members.Ensure that all inquiries are handled according to The Ritz-Carlton Brand StandardsHandle reservation request received via telephone, fax, email or in person in an accurate, complete and timely manner.Ensure guests and club members sign in/out correctly.Ensure that guest and members profiles are linked to Book4time report.Note and follow up on members and guest inquiries.
Responsibilities + Skills
Monitor equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.
Education
Handle all Sports Club transactions and ensure accurate reports are forwarded to accounts department.
Experience
