Job Description

POSITION SUMMARYRepresents the hotel in the Lobby and ensures our guests are greeted, escorted to all areas in the hotel, and assists in room shows/inspections. This individual engages in conversation with our guests to obtain guest preferences and to ensure our guests are having an enjoyable experience in the hotel. The Guest Relations Ambassador makes recommendations for the Hotels Food & Beverage Outlets, its Sports Club & Spa, Banquets/Function space and all other facilities within the hotel. This individual receives guest opportunities (complains) and ensures that he/she follows up to rectify them and report the defect.The primary responsibilities of the role include:Guest RelationsExceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.Utilizing interpersonal and communication skills to influence and encourage guests to utilize and enjoy the hotel facilities.Developing and Building Relationships with fellow colleagues and team members, encouraging and building mutual trust, respect, and cooperation among team members.Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviorsImproving Service - Improving service by always being available and anticipating the guest needs.