Job Description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Gulf of BahrainLocated on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa. About the JobAn exciting opportunity has arisen for a IT Support Specialist to join Jumeirah Gulf of Bahrain.The main duties and responsibilities of this role include:Helpdesk Operation: Manages Incidents, Services Requests through various communication channels providing support to back of house users and Hotel guests, including Hotel rooms as well as Guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom), to meet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken.Operational Responsibility: Adhering to IT standards deploy PC’s and Laptop’s on the Jumeirah Network, proactively resolves any faults that may be observed during this process. User management (creation, reset passwords) for all business applications following pre-defined standards. Manage Software deployments. Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in Hotel, Villas, beach and C&I area.