Job Description

Full job descriptionGuest Relations Executive – Front Office – Jumeirah Gulf of Bahrain - (25000035) About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers. About Jumeirah Gulf of BahrainLocated on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa. About the JobAn exciting opportunity has arisen for a Guest Relations Executive – Front Office to join Jumeirah Gulf of Bahrain.The main duties and responsibilities of this role include:Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.