Complex Reservations Agent School Diploma

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Responsibilities + Skills

Education

Education: High school diploma or G.E.D. equivalent.

Experience

Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.

Job Summary

  • Published on: Tuesday, 7th May 2024
  • Designation: Complex Reservations Agent
  • industry: General Management
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Hamala
  • Salary: 0
  • Gender:
  • Application Deadline: Tuesday, 7th May 2024

About the Company

  • Company Name: Marriott International, Inc.
  • Address:
  • Website:
  • Company Profile:
  • Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

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