Job Description
Workers’ Compensation Claims Consultant Job SummaryThe position holder is responsible for end-to-end management of a portfolio of claims through:Decision making in accordance with legislative requirements, including expert interpretation and application of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), license performance standards and obligations, internal policies and procedures. Developing outcomes-focused strategies to drive recovery and sustainable return to work. Collaborating with stakeholders to deliver personalized claims’ management strategies with a focus on safe and sustainable outcomes; and Providing a service experience that is tailored, effective and customer focused, often in high pressure and deadline driven environments.Job DescriptionAbout the Team Make a differenceAs part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work. People, Culture and Communications - Wellbeing & Workplace Relations oversees Telstra's wellbeing and workplace relations programs. Your key responsibilities include:Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right timeApply advanced knowledge of the SRC Act within a selfinsured licence environment to accurately identify, assess and review critical information, making timely, evidencebased and defensible decisions.Develop effective case management strategies which consider all stakeholders and drive positive outcomesListen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to workContribute to the development of consistent and robust Workers’ compensation solutions in accordance with legislative requirements and internal HS&E compliance processes and frameworks to promote a safe and healthy workplace at Telstra.
Responsibilities + Skills
Education
Minimum 3+ years experience managing workers compensation claims under the Comcare schemeStrong knowledge of the SRC Act, with demonstrated ability to interpret and apply legislation in a selfinsured licensee environmentProven ability to manage claims effectively in highpressure, deadlinedriven environmentsFlexible, adaptable and resilient, with the ability to respond positively to changeDemonstrated ability to work independently and collaboratively, making a strong contribution to team outcomesEmpathetic, customercentric approach, combined with a proactive, teamfocused mindsetHighly developed written and verbal communication, conflict resolution skills and strong attention to detailDemonstrated experience working with Comcare claims and stakeholdersExperience managing complex or longtail claims, including psychological injury claims
Experience
