Job Description
We have an opportunity for multiple Client Service Consultants to join our community minded WFI team on a permanent fulltime basis. You’ll work with new and existing clients and assist them with their insurance needs. You’ll have a customer first approach and can build on our goal of being ‘great people to know’. If you’re looking for the next corporate step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment. You’ll be operating in a team environment and will need a high level of communication, empathy and resilience. In return, you’ll be part of an engaging team that make a difference to the local communities. You’ll work full time from our WFI office located in Melbourne and will be required to work Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period subject to business requirements.
Responsibilities + Skills
Understanding of the general insurance industry (desirable but not necessary)
Education
Ability to make decisions and work within business guidelines and processesWell-developed rapport building, active listening, and communication skillsDemonstrated ability to work autonomously, use initiative, and good attention to detailUnderwriting and product knowledge (desirable but not necessary)
Experience
