Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. What We Offer Flex appeal: choose where, when and how you workPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)An excellent opportunity has become available for a highly motivated and passionate Voice Technical Expert to join the Incident Management Operations Team.
Responsibilities + Skills
Education
Support a new Direct to Resolver operational customer and incident management technical service desk for real time support.Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention.Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint.
Experience
