Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. The opportunity:The role focuses on our customer and ensuring they come first. You will provide real time incident management best practises for IP technologies. This role will be great for someone who enjoys troubleshooting and restoring customer and network incidents. You’ll be on a rotating roster based onsite at the GOC in Melbourne. Your key responsibilities and major tasks include, but are not limited to:Respond and restore incidents for all aspects of the IP Network to meet Service and Operational Level Agreements and team KPI's.Ensure process compliance for respond and restore activities.Liaise with technical experts, field workforce, level 3, level 4 support and/or Major Incident Management to facilitate incident restoration.Provide updates for communicating incident progress to stakeholders and senior management within agreed timeframes.
Responsibilities + Skills
Education
Strong technical writing / documentation / knowledge sharing skillsExperience in using networking tools such as Netscout/Arbor, Splunk, Kentik, Iperf and WiresharkExperience working on Network Security Firewall devices such as Palo Alto, Checkpoint
Experience
Experience in framing up and delivering improvement initiatives and realising business benefitExperience and exposure to Software Defined Network environmentAvailable to work in a shift environment.
