Job Description

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.How will I help?Service Engineering are responsible for assisting in the development and maintenance of service reference architecture and standards, and for designing services or patterns leading to robust, flexible and quality Infrastructure services and solutions.In addition, this role is #LI-Hybrid and is open to interstate candidates.Your key responsibilities may include:Proactively supports Service Owners in identify complex, systemic problems and coordinate the root cause remediationAssists Service Owner or Infrastructure Service Managers in effective governance of problems within their services as well as provide Postmortem learnings to continually help them improve their service risk postureIdentifying and qualifying data insights and themes to draw out Problems and vulnerabilities in the environmentWork in collaboration with L2/L3 Engineers, Architecture, Security and Risk teams to remediate Problems and improve the overall operational reliability of the service effectively and efficiently.Provide support during P1/P2/HighP3 incidents; lead Engineering diagnosis during Postmortems.Apply the “should we” test and assist with the remediation of any potential risk or issue as soon as possible or escalate where appropriateTertiary qualifications in IT or related discipline, or equivalent experiencePost graduate qualifications are desirable