Job Description
About the RoleReporting to the Retail Operations Team Leader, we are seeking an enthusiastic all-rounder to join our team as a Retail Operations Assistant within our Store Scheduling function. This role will provide support to the Retail Operations team through administering, monitoring and maintaining Dayforce (Store Timesheet and Scheduling system) to ensure our store schedules are compliant, efficient and in line with weekly deadlines and store budgets.Responsibilities:Update all existing and new team member work patterns into Dayforce when requested from the retail teamsEnsure all Pay Approve Checklists are completed in line with payroll cut off deadlinesFollow up all unapproved Pay Approve Checklists and escalate accordingly in order to meet payroll cut off deadlinesReceive and respond to all store scheduling and Dayforce system enquiries and resolve issues in a timely manner including HEAT requestsCoach new Store Managers and Team Members on how to utilise DayforceMonitor Store schedule exceptions and identify areas of opportunity to resolve common areas of concern or maximise Dayforce system functionalityAssist with compliance-based reporting and action accordinglySupport in covering Reception front desk and mail room during peak times or when team members are on leaveMaintain various software applications for retail teams
Responsibilities + Skills
Education
The ability to manage deadlines and escalate risks to appropriate level of managementTo proactively identify areas of improvement and develop solutionsThe ability to multi-task and to prioritise and work unsupervisedTo stay calm and polite in all situations and provide outstanding customer service
Experience
Experience in store schedules and required staffing levels based on trading hours and customer transaction patternsA working knowledge of the Just Group Retail Agreement 2019 and associated scheduling guidelinesComputer literate, including Microsoft Word and Excel
