Job Description
Your new roleProviding prompt and professional assistance and a positive service response to all internal and external customers for all network-related activitiesAnswering, responding and processing inbound and outbound calls, emails, post, fax, etc. within agreed business objectives and customer service guidelinesWorking co-operatively and collaboratively with peers and management to ensure performance measures are achieved in a culture of teamworkAchieving KPIs as set out in the scorecard and in line with our priorities plan
Responsibilities + Skills
Education
Excellent communication skills, both verbal and writtenA customer-focused attitude and a passion for delivering high-quality service
Experience
The ability to learn new systems and processes quicklyPrevious experience in a customer service role or high volume call centre
