Job Description

Your new roleReporting to the Contracts Manager, your days will be filled with providing exceptional customer service while being the primary point of contact for existing clients.Actively build relationships with assigned customers to understand their needs and expectations.Respond to incoming phone calls and emails from customers and vendors for all enquiries.Enter phone and email bookings and necessary consignment notes for all freight movements (general, express, interstate, hotshot)Liaise with third party transport providers and internal departments regarding coordination of freight requirements.Investigate, follow up and close non-conformance reports (NCR) in accordance with company procedure and timelines.