Job Description

Our Design Operations team is a multi-disciplinary team focused on ensuring more effective designers and a more efficient Design organization. We operationalize and improve design practices, systems, and tools that drive craft excellence and efficiency – at scale.Responsibilities:As Design Operations Lead, you will:Lead as a strategic partner: You will understand the big picture and drive overall success, while tactically delivering incremental value for the team and the company. As an embedded DesignOps partner, you will partner with the Head of Design and their leadership team on org-level design initiatives. You will focus on leading operating cadences, and scaling practices that improve quality and effectiveness. You will be a "go-to" partner – always one step ahead, anticipating needs, identifying painpoints, and implementing solutions to enhance the effectiveness of design teams.Bring strategy to action: Leading multiple workstreams, you will lead collaborative efforts to improve work management practices, instill effective team practices, and ensure alignment on a global change strategy. You will run complex - often ambiguous - programs. You will establish processes and governance and partner with Leads to provide clear guardrails while empowering teams to move quickly.Role model communication and influence: You will lead through influence. Promoting shared understanding, and collaboration across teammates, leadership, designers, and partners. You will know when to drive, when to coach, and when to dive in.Improve Design Ops excellence: As a senior member of our team, you will help our Design Operations team improve operational best practices, strengthen feedback and learning loops, implement our long-term strategy, and lead efforts to deliver measurable outcomes within the team and across the broader Design organization.Does this sound fun to you? You might just be the person we're looking for.