Job Description
You will work on transformational, multi-stakeholder, and multi-channel strategic design projects, utilizing your comprehensive whole-system design-thinking experience to drive significant changes in people, processes, technology, and infrastructure. The CX/Service Designer considers both customer and employee experience and employs customer-led design to solve complex issues while maintaining a holistic approach to modifying or reshaping backend systems, processes, and infrastructure to facilitate the seamless delivery of services to customers and users.You will drive customer experience and service design activities, including the delivery and implementation of design decisions. These activities will provide crucial input to complex, strategic, and transformational initiatives using human-centered design (HCD) methodologies, in collaboration with Lean thinkers within the Westpac Chapters, ensuring the implementation of Westpac standards.
Responsibilities + Skills
Education
Plan, lead and facilitate design and co-creation workshops, and conduct user research. Generate tangible insights, designs, prototypes and tests compelling concepts, services, and solutions to deliver extraordinary service experiences.
Experience
