The F&B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for restaurant outlets. The role is the key point of contact for managing dining reservations across the Hotel’s restaurant and bar outlets while making sure each booking is entered into the system following Mandarin Oriental data and quality standards.ResponsibilitiesHandle all food and beverage reservations, including processing requests, managing booking systems, and ensuring accuracy of reservation details. Accommodate special requests and modifications as needed.Proactively handle customer queries offering personalized recommendations and assistance to enhance their dining experience through telephone and email

Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)Knowledge of food and beverage operations and an understanding of dining preferences and trends is advantageous

1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phoneStrong communication and interpersonal skills, with the ability to interact with guests and team members in a courteous and professional manner.