The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.ResponsibilitiesCreate focused conversations with guests which identify their personal preferences.Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.Provide clear directions for all guests travelling outside of the hotel.Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.

Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.