We are a people-powered business, and we believe that culture is the foundation of exceptional guest experiences. We are seeking a Quality Manager who understands the importance of enabling and empowering environment, someone who inspires teams to perform at their best while consistently delivering truly memorable experiences for our guests. A little taste of your day-to-day:Monitor and maintain compliance with IHG brand standards across all departments.Conduct internal audits and brand evaluations, and develop and implement improvement action plans.Analyse guest feedback and quality metrics to identify trends and drive continuous improvement in service delivery.Provide training, coaching, and guidance to colleagues to reinforce service culture and brand values.Collaborate closely with leadership teams to ensure operational consistency and high levels of guest satisfaction. 

35 years experience in a quality, brand compliance, or guest experience role within the hospitality industry.Experience in luxury and lifestyle hospitality environments.Resort experience is an added advantage.Strong knowledge of quality management systems and brand standards.Excellent communication and interpersonal skills, with the ability to engage, influence, and motivate diverse teams.Proven ability to work independently, manage multiple priorities, and meet deadlines.Strong analytical skills with the ability to interpret quality data and performance metrics.