Full job descriptionAn ideal candidate must have experience in high end, Michelin star, luxury restaurant, and speak Portuguese, Arabic, Russian, Spanish, French or Italian Language.ResponsibilitiesHave a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.Take reservations by phone, by email, through internet booking applications and in person and update the reservationsystem accordingly as per the standards in place.To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.

Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.

Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.