Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview Of The Role:BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE.We are seeking an for an experienced Reception Supervisor to lead the daily operations of our automotive service reception. You will ensure an efficient customer journey, high-quality interactions, accurate job-card management and consistent compliance with company and OEM standards. Reporting to the Aftersales Manager, you will supervise a team of receptionists and service advisors while supporting customer satisfaction and business performance.

Bachelors Degree or Diploma in Engineering.5-7 years of automotive customer service or reception experience, including at least two years in a supervisory role.Strong knowledge of aftersales reception operations and customer-service processes.Experience using a dealer management system such as SAP or an equivalent platform.Demonstrated leadership, coaching and team-motivation skills.Excellent communication, customer service, problem-solving and conflict-resolution abilities.Commitment to Health, Safety, Security and Environment compliance and quality assurance.